Shipping policy

Shipping Policy

Last updated: October 19, 2026

Rose & Kiln ships carefully selected teas, honey, and preserves from Orlando, Florida. Orders are packed with consideration for the products inside, particularly glass jars and other fragile containers.

Shipping Destinations

We currently ship within the contiguous United States.

We do not offer shipping to Alaska, Hawaii, US territories, or international destinations.

Shipping Rates

We offer the following shipping rates:

Orders under $75: $5 flat-rate shipping
Orders of $75 or more: Free shipping

Free shipping is calculated using the merchandise subtotal after discounts and before taxes.

Shipping rates and eligibility are confirmed at checkout.

Processing and Delivery

Orders are generally prepared for shipment within 1–3 business days, excluding weekends and holidays.

We primarily ship using USPS Ground Advantage, with estimated transit times of 3–5 business days after shipment.

Delivery estimates are approximate and may vary depending on destination, weather, carrier operations, and seasonal shipping volume.

You will receive a shipping confirmation email with tracking information when your order ships.

Packaging

Tea, honey, and preserves are packed according to their size, weight, and fragility.

Glass jars receive protective packaging intended to reduce the risk of breakage during transit.

We may combine multiple items into a single shipment when practical.

Damaged Shipments

Please inspect your order upon delivery.

If a jar arrives broken, a product is damaged, or the contents of your package differ from your order, contact us at hello@roseandkiln.com within 7 days of delivery when reasonably possible.

Please include your order number, a description of the issue, and photographs of the damaged merchandise and packaging if available.

Do not consume products from broken or compromised containers.

We will review the issue and arrange an appropriate replacement, refund, or other resolution.

Lost or Delayed Packages

Carrier delays occasionally occur, particularly during holidays or severe weather.

If tracking indicates that your package is delayed, please allow time for the carrier to update its delivery information.

If your package appears lost, is marked delivered but cannot be located, or has not arrived within a reasonable period, contact us at hello@roseandkiln.com.

We will investigate the shipment and work toward an appropriate resolution.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an error, contact us as soon as possible. We may be able to correct the address before shipment.

Once a package has entered the carrier's network, address changes may not be possible.

If an order is returned because of an incorrect or incomplete address supplied at checkout, additional shipping charges may apply before reshipment.

Order Changes and Cancellations

If you need to modify or cancel an order, contact us promptly.

We will make reasonable efforts to accommodate requests before fulfillment begins. Changes cannot be guaranteed once an order has been packed or shipped.